Ensuring Label and Packing Accuracy of Clinical Samples

The challenge our client faced

As the Client was increasing its number of clinical trial studies, it was struggling to find enough people to coordinate and label samples. In addition, it had been outsourcing responsibility for sample packaging and wanted to bring this work inhouse.
PSS® was asked to manage all sample labelling, packaging, and shipping responsibilities.

Our solution to their problem

Eurofins PSS Insourcing Solutions® is project-based and frees clients from the hassles often associated with co-employment arrangements. Our solutions offer more flexible timeframes and lower costs than managing and maintaining a fixed headcount.

As a first step and to ensure process efficiency PSS® designed and laid out the space where the work would be completed, including clean room setup for packaging. The team is responsible for label production and works with vendors to create labels that are accurate and include all necessary information to meet all site/country requirements and swiftly move through custom. It also coordinates label production and sample packaging as well as shipment logistics to ensure samples arrive at clinical sites within anticipated timelines.

The results

The Client was so pleased with the work that PSS® was asked to assume responsibility for small batch clinical tablet production as well as expand these specific positions globally.

Implementation of PSS®’s Operational Excellence programs resulted in a 60% increase in the number of labels designed and a 177% increase in the number of approved labels.
The Right the First Time (RFT) quality metric of 96.4% exceeded the 90% KPI target.
PSS® has continuously provided these services for over 5 years to this Client.

The keys to our success

Our approach to establishing a successful partnership with our clients is built on:

Understanding fully their expectations
Agreeing the metrics to be measured
Establishing on-site leadership to report to PSS® management
Ensuring our team is motivated and engaged

Eurofins PSS Insourcing Solutions® presents you with a more stable alternative to the temporary staffing model, while we offer temporary staff the opportunity of full-time employment with comprehensive benefits and real career opportunities.

Ensuring Label and Packing Accuracy of Clinical Samples

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